It is needless to say that FaceTime is one of the most popular apps developed by Apple. It allows you to connect with your distant peers within no time. Its video calling features are absolutely flawless that provide you the feel of talking to your loved ones as if they are sitting next to you.
However, it’s a technology, after all, and therefore, some imperfections and glitches will be there. Despite cutting-edge features, many users have reported that they occasionally face ‘FaceTime not working’ issues.
Digging deep into it, I found numerous forums and community discussion pages where people have mentioned similar issues with their FaceTime app:
“Why is FaceTime not working?”
“Why does my FaceTime not work?”
“My FaceTime keeps hanging up”
Therefore, I set down to write about the solutions that you can use to resolve your FaceTime issues without scavenging through forums for hours.
So, jump right into the write-up below to have your ‘FaceTime not working’ problem resolved.
If your FaceTime is not working, and the calls just keep hanging up, then the first thing you can do is check whether you have a stable internet connection or not. And, as a matter of fact, ensure that you are connected to the internet firsthand.
In case you think that the internet connectivity is poor, then disconnect your device from the internet and connect it again. You can also try rebooting your Wi-Fi router to make sure it is working fine like you do when an application like Roku is not connecting to Wi-Fi.
On your iPhone, you can turn on and off the Cellular Data and Wi-Fi data from the Control Center, which you can access by swiping down from the top of the screen. Also, ensure that Airplane mode is not turned on, as it will disconnect your device from the network.
If your FaceTime keeps hanging up and you are not able to attend a call, then you should go for the next very basic troubleshooting tip, which is restarting your device.
Whatever device you are using, iPhone, iPad, Mac, etc., just shut it down for a few seconds and restart it. This helps resolve any background program glitches that the app and OS itself might be having, because of which you may have to ask, “Why my FaceTime not working?”
Still, stuck on the ‘FaceTime not warning’ issue? Then it may be because it is turned off in your iPhone’s settings. FaceTime won’t work if you have disabled it, and also when it is set to use incorrect contact details. In order to know if this is the case, you will have to check its settings. To do so, go through the process given below:
If your FaceTime settings are correct, and you haven’t yet got the answer to your question, “Why isn’t my FaceTime working?”, don’t worry; keep hopping onto the next method.
If you are using your cellular data for FaceTime, then you need to ensure that FaceTime is allowed to use cellular data. Otherwise, you will be asking yourself again and again, Why is FaceTime not working?
Here’s how you can check for the same in your iPhone/iPad settings:
Why is my FaceTime not working? If you are still facing the ‘FaceTime not working’ issue, it may be because of some internal app issue.
Many users have reported that they were able to resolve this problem by singing out and signing back into their FaceTime app. Listed below are the steps for how can you do this:
FaceTime occasionally fails due to known faults or problems, and this is one of them. When you log into FaceTime, you may see the ‘FaceTime Waiting for Activation’ error message.
If FaceTime freezes during the Waiting for Activation stage, restarting FaceTime should resolve the issue.
If you’re using an iPhone, here are the steps that you need to follow:
Why can’t I FaceTime in group chats? Well, you can use FaceTime anyhow on a device, as long as it is a Mac. Of course, you can use it on other Apple devices flawlessly, but there are some Apple OS that is not compatible with the FaceTime app group calling feature.
Listed below are the devices that are compatible with Group FaceTime:
Some non-listed gadgets, like Apple Watches, may still operate with one-on-one FaceTime.
Now that you know why FaceTime is not working on iPad or iPhone, you can think about switching to another app that allows you to have video chats with your peers. Anyway, if this doesn’t address your problem, “Why won’t FaceTime work?” move on to the next solution.
FaceTime allows you to initiate a group conversation with up to 32 participants at once if you have a compatible device, as seen in the above section.
However, having so many individuals makes it difficult to determine who is generating FaceTime issues. As your FaceTime may not be working because some other person is having issues with their FaceTime app, which can be unknown to you or them as well. And you may keep asking yourself, “Why does my FaceTime keep failing?”.
Therefore, it is important to track down the troublemaker, if any. So, start a one-on-one video chat, then add other persons one at a time to see when the difficulties arise.
If you can’t connect to anyone on FaceTime, there must be a problem with your device or internet connection. If FaceTime isn’t functioning with one individual in particular, the issue is most likely at their end.
Is FaceTime free all around the world? Yes, however, it isn’t available everywhere. If long-distance FaceTime calls on your iPhone are not working, it may be because FaceTime isn’t available for the location in which the person resides.
In order to check this, you can visit Apple’s website to verify if FaceTime is accessible in your or the other person’s country. Look at Apple’s carrier support website to see if FaceTime is expected to operate with your phone carrier in your country.
If FaceTime isn’t accessible to you or the person whom you are trying to call, you might be able to circumvent these restrictions by utilizing an iPhone VPN.
Why do my FaceTime keep failing? Well, it is because of your device’s date and time settings.
Yes, your Date & Time settings provide an interesting solution to a common FaceTime halt or issue. Make sure that Date & Time Set Automatically is enabled on the device on which you are using this app.
In order to know how you can access this setting and change it, follow the instructions below:
Note: To carry out these modifications, you may need to first click the padlock and input your administrator’s password.
On your device, if you are no longer able to access your FaceTime app or FaceTime is not working, you may have enabled Screen Time limitations. These settings are typically used to prevent young children from accessing particular functionalities on a device.
However, you need not worry. You can easily turn it off by following the steps below:
Note: In both processes, you may be prompted to fill in your Screen Time Passcode to proceed, so do the needful. However, you need to keep in mind that this passcode is different from your standard passcode.
If others can’t see or hear you on FaceTime, and it is why you are bothered by the question “Why is my FaceTime not working?”, it is possible that you’ve turned off your camera or microphone for that particular conversation.
During a FaceTime call, tap the screen on your iPhone or iPad or hover your mouse over the FaceTime window on a Mac to expose more video chat controls. During the call, click the Camera and Microphone icons to toggle your camera or microphone on and off.
The above solution didn’t help and you still can’t hear or your video is not visible on FaceTime? Then, there might be a problem with your device’s camera or microphones.
To check if this is the case, use the Camera app and capture a brief video of yourself speaking into the front-facing camera/
Check the video to see if there are any issues with the audio or video you captured. If there are, first try to get the reason behind the issue and learn how to resolve iPhone camera problems on your own.
However, if those suggestions don’t work, contact Apple Support to get your camera or microphone repaired.
What should you do if, after all these solutions, FaceTime still fails to connect? Is your ‘iPhone FaceTime not working’ issue related to the “FaceTime Not Connecting” error you get during a video chat?
If so, then your FaceTime may not be working because its services are temporarily down due to some server issues. Check Apple’s System Status page to ensure that the FaceTime servers are operational. If they aren’t, you’ll have to wait till they are up again and running.
Run an internet speed test on your network to confirm that the connection error is not due to slow internet, as FaceTime frequently encounters issues due to the same.
Further, you can check that all the devices on the FaceTime call are running the OS that is compatible with Group FaceTime, as mentioned previously in the article.
FaceTime will not operate on a Mac if your system’s firewall prevents the app from using essential ports that are required for making the connection.
Third-party firewalls that aren’t set up to function with FaceTime might cause this trouble. You can solve these difficulties either by deactivating your firewall permanently or by tweaking its settings to enable FaceTime to access certain ports.
Check with your Firewall’s customer support to learn how to unblock certain ports. Then visit Apple’s firewall help page to see which ports you must unblock for FaceTime.
Of course, software upgrades include new features, but they also include bug fixes and app updates to address existing issues and prevalent problems. If FaceTime still isn’t working, isn’t connecting, or is having other problems, it might be due to a fault in the application that affects your device. An update may be all that’s required to solve this problem.
Here’s how you can update your device:
With this, the article ends here! Hope this helps and that your FaceTime is now working without any difficulty.