Techzeel’s Engineering Outsourcing & Product Partnership service delivers 1st, 2nd, and 3rd line support, alongside full-cycle product development. Opting for our services will allow you to accelerate innovation without the overhead of hiring, training, and managing large teams.
Multi-Tiered Support Whenever You Need It
Our structured support framework ensures end users and stakeholders always have someone to turn to:
- 1st Line Support: Fast-response helpdesk for user queries, basic troubleshooting, and ticket logging.
- 2nd Line Support: Deeper technical assistance for configuration issues, bug fixes, and system health checks.
- 3rd Line Support: Expert engineering teams tackle complex problems, conduct root‑cause analysis, and implement robust solutions.
Product Partnership for Long-Term Success
Techzeel becomes an extension of your own engineering department:
- Dedicated Teams: Assemble cross‑functional teams like developers, QA engineers, DevOps specialists to work exclusively on your products under your leadership.
- Co‑Development Model: Collaborate on feature design, architecture planning, and iterative development cycles to co-create market-ready solutions.
- Agile Delivery: Leverage Scrum or Kanban workflows, with regular sprint demos, backlog grooming, and continuous feedback loops.
- Quality Assurance: Integrate automated testing, performance tuning, and security reviews throughout the development lifecycle.
Why Choose Techzeel?
- Flexibility and Scalability: Ramp teams up or down based on project phase, seasonal demands, or shifting priorities without recruitment delays.
- Domain Expertise: Tap into specialists in cloud-native applications, IoT, AI/ML, data engineering, and more matched to your industry needs.
- Cost Efficiency: Avoid fixed staffing costs, office overheads, and long-term commitments. Pay only for the hours and expertise you consume.
- End-to-End Lifecycle Management: From initial concept and prototyping to deployment, maintenance, and sunset planning, we cover every stage
Key Benefits at a Glance
- Rapid Onboarding: Get dedicated engineers up and running in days, not months.
- Guaranteed SLAs: Predefined response and resolution times for all support tiers.
- Seamless Collaboration: Use your own tools or ours—Jira, GitLab, Slack, and more—for smooth communication.
High-Quality Deliverables: Adherence to coding standards, security best practices, and compliance requirements.
